This policy explains how personal data is collected and used when you use the MOJO APARTMENTS property management platform as a guest or staff member, in line with Ghana's Data Protection Act, 2012 (Act 843).
Who we are
MOJO APARTMENTS Property Management System ("the Platform") is operated by your hospitality property and its authorised staff. When you stay as a guest or register as staff, your property controller is responsible for how your personal data is used for your stay and account.
Data we collect
We process: name, email, phone, room assignment, stay dates, booking channel, complaint and service requests, invoice and payment status, and staff account details (role, phone for SMS alerts). We do not store payment card numbers — payments are recorded manually by staff.
Why we use your data
To operate front desk and housekeeping, fulfil guest requests, calculate GRA-compliant invoices, send stay-related SMS or email, secure staff accounts (including two-factor authentication), and meet lawful record-keeping for hospitality and tax purposes in Ghana.
Legal basis (Ghana)
Processing is based on contract (providing your stay or staff employment), legitimate interests (property security and operations), and legal obligation (tax and regulatory records). Where required, you are asked to accept property house rules before using the guest portal.
Retention
Stay and invoice records are kept as required for GRA reporting and dispute resolution. Owners may export or erase guest personal data from the staff dashboard subject to legal hold requirements.
Your rights
You may request access, correction, or erasure of personal data held about you, subject to legal retention limits. Contact the property front desk or owner in the first instance. You may lodge a complaint with the Data Protection Commission of Ghana if you believe your data has been mishandled.
Security
Staff access is role-based with row-level database isolation per property. Guest portal access uses signed session tokens. Owner and manager accounts require two-factor authentication in production. Rate limits apply to sign-in and guest portal entry.
Contact
For privacy questions, contact your property manager or the account owner listed in your booking confirmation.